Can I change or cancel my order after placing it?
Yes, changing or cancelling your order is possible as long as it has not yet been shipped. Please contact us through our Facebook page to accommodate your concerns.

What courier are you using for shipping my orders?
Our courier partner is: J&T Express

Where do you ship?
We offer nationwide shipping. Please note that shipping times and fees may vary by location.

How can I track my order?
Once your order ships, you will receive a tracking number via email or SMS. You can use your tracking number on the J&T Express tracking page to monitor your package.

What is your return and exchange policy?
We accept returns and exchanges within 7 days upon delivering the package. Items must be in their original packaging, and for sanitary purposes, items must be unworn, unwashed, and in original condition.

• No return, No exchange policy: If you wish to exchange an item for a different size or style, the originally purchased item must first be returned to us in its original condition before we can process the exchange.
• One-time Exchange policy: Items that have already been exchanged will not be entertained. Items acquired from an exchange will not be allowed for another exchange.
• Our company reserves the right to reject or decline an exchange request if the above conditions have not been met.

Message us directly on our Facebook page to get in touch with our customer service team, initiate the process, and receive instructions for your concern.

Can I return or refund items if they don’t fit?
Reset Athleisure allows exchanges for a different size or style, provided that the item is returned within three (3) days from the date of delivery and remains in good condition — unworn, undamaged, and with its original tag and packaging intact.

Please note that exchanges can only be made for available on-hand items at the time of the request. To ensure product quality and safety, certain items are non-exchangeable: Bodysuits, and Coords that include Bras or Bralettes.

All shipping costs incurred during the return or exchange process will be shouldered by the buyer. Any price differences between exchanged items are non-refundable. The estimated delivery lead time for local orders is 7–10 business days.

We recommend checking our size guide before finalizing your purchase to find your perfect fit. For further questions, message us directly on our Facebook page.

Regarding Possible Color and Design Variations
Please note that the color of the product may vary slightly from photos due to lighting conditions during photography or differences in monitor/screen settings. Some design details may also differ slightly from the images. These variations are beyond our control. By purchasing, you acknowledge and accept that minor color or design discrepancies may occur. Reset Athleisure will not accommodate refunds or exchanges based solely on these differences.

How do I initiate a return or exchange?
You can visit our Facebook page and message us directly so we can start the process and provide instructions.

What payment methods do you accept?
We accept payments via bank transfer, credit/debit card, or GCash. Payments must be settled within 48 hours (or 2 working days, Monday–Friday) after placing the order. Orders without confirmed payment within this period will be automatically cancelled.

Accepted Payment Methods
We accept the following payment options for both local and international customers:

• Credit Card / Debit Card
  You may complete your payment using Visa, Mastercard, or American Express cards.
• GCash
  For GCash payments, kindly process your payment through the following account:
  Kristine Gale Son
  0917 502 5290
  Reminder: Save the receipt of successful transfer.
• Bank Deposit
  Bank Name: Metrobank
  Account Name: RESET ATHLEISURE DOOR-TO-DOOR RETAILING
  Account Number: 573-7-57303825-4

Submitting Proof of Payment
For bank deposits and GCash transfers, please complete your payment within 1–2 business days and send your proof of payment to our Facebook page or email us at resetathleisure@gmail.com with the following details:

• Full Name (as indicated on your order form) / Order Number
• Date of Deposit
• Amount Deposited
• Screenshot or photo of your proof of payment

Do you offer discounts or a loyalty program?
Yes, we do! Follow us on our social media pages to stay updated on exclusive offers, giveaways, early access to sales, and loyalty rewards.

Who is Reset Athleisure?
Welcome to Reset Athleisure!
Here at Reset Athleisure, we are anchored by our guiding belief — “Nobody feels regret after a workout.” We inspire individuals to hit reset on self-doubt and unlock their best selves, one workout at a time. Whether heading to a workout or dressing down for the day, Reset is not just for performance, but also for comfort, confidence, and lifestyle. Even for casual use, we aim to promote comfort while still looking fit and smart.

Reset represents a mindset and a movement — a visual identity for those who believe in fresh starts, both in the gym and in life. Through our products, we hope to empower you to embrace fresh starts through movement, confidence, and style, because every time you reset, you rise.

What is athleisure clothing and how is it different from regular sportswear?
Athleisure combines comfort, style, and performance. Unlike traditional sportswear designed strictly for workouts, athleisure is versatile enough for both exercise and casual everyday wear — allowing you to look stylish and feel comfortable all day.

Are your products suitable for both working out and casual wear?
Absolutely! Reset Athleisure pieces are carefully designed to offer performance features like breathability and stretch for your exercise needs, while also being fashionable and comfortable for everyday use.

How should I care for my athleisure clothes?
To maintain fabric performance and longevity:

• Machine wash in cold water on a gentle cycle
• Avoid fabric softeners or bleach
• Air dry to preserve elasticity and color
• Refer to the washtag included on our products for detailed washing and ironing guides

Can I style athleisure for everyday looks?
Definitely! Pair leggings or joggers with casual tops and sneakers for errands or social outings. Layer hoodies or jackets over sports bras and accessories to create stylish, versatile outfits suited for any occasion. Wear it how you like — in a style that makes you comfortable and confident!

You can also visit our Instagram, TikTok, and Facebook pages for outfit inspiration using our Reset Athleisure pieces!

How do I know the right sizes?
We include a size chart with each product when you purchase it from our shop. Please note that there may be minimal differences based on actual measurements.